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Samvaad SetuCall Review Studio

Every call, in the right words.

Review Hindi call recordings, identify speakers, tag sentiment and build AI training data — all in one place.

Listen to the audio and verify transcripts
Live progress and district reports for admins
Assign calls to agents and track them
Secure state-level AI call review system

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Master admin: Samwad  ·  Agent: Agent1
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Samvaad SetuHindi Call Review Studio
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Could not connect to the server — preview mode with sample data.

Hello, Master Admin

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Review progress by district

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VerifiedPending

Call sentiment

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Needs attention

Negative and still pending

Notice for agents

Admin accounts

Model accuracy & agent audit tracking

Measured on verified calls: the AI transcript compared with the agent's final version

Model word accuracy—No verified calls yet
Words fixed0Replaced, added or removed
Lines changed0Rewritten by an agent
Lines added0The AI had missed them
Perfect calls0Passed with no edits
Agent District Assigned Verified Perfect Corrected Audited Word accuracy Progress Last active Review
Could not connect to the server — preview mode (sample data).

Hello!

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How to review

1Listen to the callYou must listen to at least 60% of the audio before the Verify button unlocks.
2Fix the textClick a wrong word to correct it. Click S1/S2 to switch the speaker.
3Add missed wordsNames, posts or places the AI missed — add them with the time.
4Pick sentiment and verifyEverything saves automatically. Press Ctrl+Enter or the button below — the next call opens on its own.

My assigned calls

Call IDDistrictSentimentDurationStatusAction

Call assignments

Filter, pick calls and hand them to an agent.

Assigned0
Verified0
Pending0
Noisy Voice0

Auto-distribute

Split free calls evenly across agents

Transfer calls

Move work from an absent or slow agent

With "Pending calls only", verified calls stay credited to the original agent.

Pick new calls

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Random calls Quick add:
SelectCall IDDistrictSentimentDurationStatus
0 calls selected

Assigned calls

Call IDDistrictStatusRemove

Reports & analytics

Team productivity, sentiment by district, quality checks and activity log.

Daily work report

Pick a date to see what each agent did.

What each agent did

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Audited calls, the words each agent fixed and how much they changed — all measured from the transcripts, not counted per save. Click a row to see that agent's calls, then open a call to check it against the recording.

AgentCalls auditedPerfectWords fixed Word accuracyLines changedLines added Missed wordsSentiment changedAvg listenedLast active

Daily verifications

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Agent leaderboard

By verified calls
#AgentVerifiedTodayPendingLast verified

Red = has pending work but no verification in 24 hours.

District × sentiment

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DistrictTotalVerifiedPositiveNeutralNegativeNo opinion

Quality check (QA sample)

Pull a random sample of verified calls and re-check the agent’s work.

Pull a sample above.

Activity log

Assignments, transfers and new agents — recorded in this browser.

Call library0 / 0

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S1 Caller / AgentS2 Karyakarta
00:00 / 00:00
Space play/pause · J/K line · ←/→ 5 s · Ctrl+Enter verify
0 lines
📞
Live call
00:00.0/00:00.0
Enter = bubble · Tab = speaker · Ctrl+Space = ▶ / ❚❚ · Ctrl+, Ctrl+. = 3 s · Ctrl+[ Ctrl+] = Start / End
Listened
0%

Caller & representative feedback

Agent input

Call sentiment

If the AI is wrong, choose what you think below. The AI value above stays as it is. Press your choice again to remove it.

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Missed / wrong words

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Add words the AI missed or got wrong (names, posts, caste, places). Each box has its own Start and End time, so a word can be as long as you need. The word then shows on the line at that time, as S1 or S2 — leave Speaker on “Auto” to take it from that line, or pick it yourself. If a whole sentence is missing, use “Missed line” instead.

Changes in this call

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Everything the agents changed in this recording, in order of time. Click one to play that moment and light up the line.

Karyakarta profile

Pulled from the call’s answers. Click a value to fix it, ▶ to hear that part.

Key terms

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Talk time

Caller 50%Karyakarta 50%
0lines
0stalk time
0words
0words/min
0slongest
0interruptions

Vocabulary fixes

Map a misheard word to the correct Hindi word.

Noisy parts

0 parts

Voice not clear for a while? Add the time here, or press 🔊 on the line.

Create a new agent account

Add a missed line

If the AI skipped a whole line, add it here with its Start and End time. The line can be as long as it really was. Leave End empty if you are not sure (it becomes Start + 3 s). Use ⏱ to take the time from the audio player.